About Course :
SAP CRM training course involves “Learning by Doing” using state-of-the-art infrastructure for performing hands-on exercises and real-world simulations. This extensive hands-on experience in SAP CRM training ensures that you absorb the knowledge and skills that you will need to apply at work after your placements.
Module of Training
Curriculum
- Introduction to SAP CRM
- Basics and Architecture
- SAP CRM Marketing
- SAP CRM Web channel
- SAP CRM Partner channel management
- SAP Sales
- SAP CRM Interaction centre
- SAP CRM Service and Field applications
- Analytics
- Implementation and operations
- Account Management
- Organizational Management
- SAP Sales
- SAP CRM Interaction centre
- SAP CRM Service and Field applications
- Product master
- Transaction processing
- Activity management
- Partner processing
- Actions,CRM Pricing
- CRM Billing
- Introduction to CRM Middleware and data exchange
- BW and groupware adapter
- CRM Web client UI,Business roles
- Navigation bar
- Architecture,Extensibility and enhancement concept
- Skins and Icons
- Case Study – Session 1
- Case Study – Session 2